Conditions d’utilisation

These Terms of Service govern access to and use of penniex.shop and purchases made through the website.

By accessing the website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude mandatory rights granted to consumers under French or European Union law.

1. Online Store

penniex.shop operates as an online retail store.

The website allows customers to browse products, view product information, place orders, make payments, and communicate with customer support.

2. Eligibility

By placing an order, you confirm that you have the legal capacity required to enter into the transaction.

Where a customer is legally unable to enter into a binding contract independently, the transaction must be made with appropriate parental, guardian, or other legally required authorisation.

3. Product Information

We seek to provide accurate product descriptions, images, specifications, dimensions, and other product information.

However, minor variations may occur due to:

• Manufacturing processes
• Screen settings
• Photography
• Lighting
• Packaging changes
• Product updates
• Reasonable production variations

Nothing in this clause limits rights relating to goods that are defective, materially inaccurate, or legally non-conforming.

4. Prices

Prices displayed on penniex.shop are the prices applicable at the time indicated on the website, subject to correction of obvious technical or typographical errors as permitted by law.

Applicable taxes and charges will be presented according to the checkout configuration and legal requirements.

Standard shipping is provided free of charge under our Shipping Policy.

5. Orders

Placing products in a shopping cart does not necessarily reserve them.

An order is submitted when the customer completes the checkout process.

Customers are responsible for checking order details before final confirmation, including:

• Products
• Quantities
• Variants
• Shipping details
• Billing information
• Contact information

6. Order Acceptance

After an order is submitted, the customer may receive an electronic acknowledgement or confirmation.

Where legally permitted, penniex.shop may refuse or cancel an order for legitimate reasons, including:

• Product unavailability
• Obvious pricing errors
• Suspected fraud
• Payment failure
• Incorrect shipping information
• Legal or regulatory restrictions
• Orders that cannot reasonably be fulfilled

Where payment has already been collected for an order that is subsequently cancelled by us, an appropriate refund will be issued.

7. Payment

Customers must use a payment method accepted at checkout.

By submitting payment information, the customer represents that they are authorised to use the selected payment method.

Payments may be processed by Shopify Payments or other independent payment providers.

8. Shipping

Our standard shipping terms are described in our Shipping Policy.

Standard shipping is free.

Estimated delivery is generally 15–20 days, subject to the conditions and exceptions described in that policy.

9. Risk During Delivery

Where consumer protection law applies, responsibility for goods during shipment remains allocated according to mandatory legal requirements.

We do not seek to transfer responsibility to the customer prematurely where applicable law makes the seller responsible until the customer or an authorised recipient receives the goods.

10. Right of Withdrawal

Consumers purchasing online may have a statutory right to withdraw from the contract within 14 days after delivery, subject to applicable legal exceptions.

Detailed instructions are provided in our Return and Refund Policy.

11. Legal Guarantees

Products sold to consumers remain subject to applicable mandatory legal guarantees.

Any separate commercial warranty, if offered, does not replace, restrict, or eliminate mandatory legal rights.

12. Prohibited Uses

Users must not use penniex.shop:

• For unlawful activities
• To commit fraud
• To transmit malware
• To interfere with website security
• To obtain unauthorised access to systems
• To misuse customer or third-party information
• To infringe intellectual property rights
• To impersonate another person
• To conduct abusive automated activity
• To interfere with the operation of the website

13. Intellectual Property

Unless otherwise indicated, website content created for penniex.shop, including original layout, text, graphics, branding elements, and other materials, is protected by applicable intellectual property laws.

Customers may use website content for ordinary personal shopping purposes.

Unauthorised commercial reproduction, distribution, modification, or exploitation may be prohibited.

Third-party trademarks and materials remain the property of their respective owners.

14. Third-Party Services

The website may rely on third-party services such as:

• Shopify
• Payment processors
• Delivery companies
• Analytics providers
• Communication services

Those services may operate according to their own terms and privacy policies.

15. Website Availability

We aim to keep penniex.shop available and operational, but uninterrupted access cannot be guaranteed.

Temporary interruptions may occur due to:

• Maintenance
• Technical problems
• Security updates
• Hosting interruptions
• Network problems
• Events beyond reasonable control

16. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms limits mandatory consumer rights relating to defective or non-conforming goods.

To the maximum extent permitted by law, penniex.shop is not responsible for indirect losses arising from circumstances outside our reasonable control where such limitation is legally valid.

17. Force Majeure

Where permitted by applicable law, delays or failures caused by circumstances beyond reasonable control may be treated according to applicable force majeure rules.

Such circumstances may include severe weather, natural disasters, transport disruption, war, governmental measures, widespread network outages, industrial action, or other exceptional events.

Mandatory consumer rights remain unaffected.

18. Privacy

Personal data is processed according to our Privacy Policy.

19. Changes to These Terms

We may update these Terms to reflect changes in law, products, website functionality, security requirements, or business operations.

Terms applicable to an existing purchase will be determined according to applicable contractual and consumer protection rules.

20. Governing Law and Consumer Rights

These Terms are intended to operate consistently with applicable French and European Union consumer laws when those laws apply to the customer.

Nothing in these Terms deprives consumers of mandatory protections available under the law of their habitual residence where such protections cannot legally be waived.

21. Customer Service

For questions concerning these Terms or an order:

penniex.shop
Email: info@penniex.shop