Politique de confidentialité

This Privacy Policy explains how penniex.shop collects, uses, stores, shares, and protects personal information when customers visit our website, communicate with us, create an account, place an order, or otherwise use our services.

We respect the privacy of our customers and seek to process personal information in accordance with applicable data protection requirements, including the General Data Protection Regulation where applicable.

1. Data Controller

For personal information processed in connection with the operation of the online store, penniex.shop acts as the merchant responsible for determining the purposes for which customer information is processed.

Privacy enquiries may be sent to:

Email: info@penniex.shop

2. Personal Information We May Collect

Depending on how you interact with the website, we may collect information including:

• Name
• Billing information
• Shipping information
• Email address
• Telephone information where provided during checkout
• Order details
• Products purchased
• Payment transaction information
• Account information
• Communications with customer service
• Return and refund information
• Device information
• IP address
• Browser information
• Website interaction data
• Cookie and similar technology information
• Fraud-prevention information

We seek to collect only information reasonably necessary for legitimate business and legal purposes.

3. Information You Provide Directly

You provide personal information when you:

• Place an order
• Complete checkout
• Create or manage an account
• Contact customer support
• Request a return or refund
• Subscribe to communications
• Submit information through website forms
• Communicate with us by email

Certain information is required to complete a transaction. If required information is not provided, we may be unable to process an order or deliver products.

4. Purposes of Processing

We may process personal information to:

• Process and fulfil orders
• Accept and administer payments
• Arrange shipping
• Provide delivery updates
• Provide customer support
• Process returns and refunds
• Detect and prevent fraud
• Protect website security
• Maintain business and accounting records
• Comply with legal obligations
• Resolve disputes
• Improve website functionality
• Analyse website performance
• Provide marketing communications where legally permitted
• Manage customer preferences
• Establish, exercise, or defend legal claims

5. Legal Bases for Processing

Depending on the circumstances, personal information may be processed because:

Performance of a contract: processing is necessary to process your order, payment, delivery, return, or customer service request.

Legal obligation: processing is necessary to satisfy tax, accounting, consumer protection, regulatory, or other applicable legal requirements.

Legitimate interests: processing may be necessary for legitimate interests such as fraud prevention, network security, business administration, service improvement, and protection of legal rights, where those interests are not overridden by your rights.

Consent: where required, we may rely on your consent, particularly for certain marketing activities or non-essential cookies.

You may withdraw consent where processing is based on consent, without affecting processing that was lawful before withdrawal.

6. Shopify

Our website uses Shopify technology to provide e-commerce infrastructure.

Shopify may process personal data as part of providing hosting, checkout, security, commerce, analytics, and related technical services.

For customers in the European Economic Area, Shopify-related information may be processed by Shopify International Limited and associated service providers in accordance with Shopify's contractual and data protection arrangements.

7. Payment Processing

Payments may be processed by Shopify Payments or other payment service providers displayed at checkout.

Payment processors may collect payment-card, transaction, authentication, billing, or anti-fraud information directly.

penniex.shop does not normally store complete payment-card numbers when payments are processed through third-party payment processors.

8. Service Providers

We may share personal information where necessary with trusted providers involved in operating the store, such as:

• Shopify
• Payment processors
• Shipping companies
• Logistics providers
• Warehousing or fulfilment providers
• Fraud prevention providers
• Information technology providers
• Customer service providers
• Analytics providers
• Professional advisers

These parties receive information only as reasonably necessary for the relevant service or as otherwise legally permitted.

9. International Data Transfers

Because Shopify, payment providers, carriers, and other technology providers may operate internationally, customer information may be processed outside France or outside the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable data protection law.

Such safeguards may include adequacy decisions, contractual safeguards, or other legally recognised mechanisms.

10. Cookies and Similar Technologies

penniex.shop may use cookies and similar technologies to:

• Keep the website functioning
• Maintain shopping-cart functionality
• Support checkout
• Remember user preferences
• Protect website security
• Analyse website traffic
• Measure performance
• Support marketing where legally permitted

Strictly necessary cookies may operate without consent where legally allowed because they are required for essential website functions.

Non-essential cookies requiring consent will be used according to applicable legal requirements and user preferences.

Where a cookie consent tool is available, customers can use it to manage non-essential cookie preferences.

11. Marketing Communications

Where permitted by law, penniex.shop may send marketing communications to customers or subscribers.

Where consent is legally required, marketing communications will only be sent after valid consent has been obtained.

You may unsubscribe using any unsubscribe function made available in the communication or by contacting:

info@penniex.shop

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, accounting, tax, contractual, fraud-prevention, and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, it may be deleted, anonymised, or securely archived according to applicable requirements.

13. Your Data Protection Rights

Subject to applicable law, individuals may have rights including:

• The right to access personal data
• The right to correct inaccurate information
• The right to request deletion
• The right to restrict certain processing
• The right to object to certain processing
• The right to data portability
• The right to withdraw consent
• Rights relating to certain automated decisions where applicable
• The right to lodge a complaint with a competent supervisory authority

Residents of France may have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).

14. Exercising Your Rights

To submit a privacy request, contact:

info@penniex.shop

We may need to verify your identity before responding to certain requests in order to protect personal information against unauthorised disclosure.

15. Security

We use reasonable administrative, organisational, and technical safeguards intended to protect personal information against:

• Unauthorised access
• Accidental loss
• Improper disclosure
• Misuse
• Alteration
• Destruction

No electronic system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information processed.

16. Children's Privacy

penniex.shop is not intended to knowingly collect personal information from children who cannot legally provide valid consent for the relevant processing.

If you believe a child has provided personal information improperly, contact us at info@penniex.shop.

17. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect legal, regulatory, technical, operational, or business changes.

The version published on penniex.shop will be the current version.

18. Contact

For privacy questions or requests:

penniex.shop
Email: info@penniex.shop