Politique d’expédition

This Shipping Policy applies to orders placed through penniex.shop.

We aim to provide customers with clear information regarding shipping costs, processing, delivery estimates, tracking, delays, damaged shipments, and lost parcels.

1. Free Shipping

penniex.shop provides FREE STANDARD SHIPPING for orders covered by this Shipping Policy.

There is no standard shipping charge added to eligible customer orders.

Any optional premium or expedited service, if offered in the future, will be clearly presented before the customer confirms the order.

2. Estimated Delivery Time

Our normal estimated delivery period is:

15–20 days

The estimated period is intended to give customers a reasonable indication of when their order may arrive.

Delivery periods may be calculated from order processing and shipment according to the circumstances of the order.

3. Order Processing

Orders are reviewed and prepared before shipment.

Processing may include:

• Payment verification
• Order verification
• Inventory allocation
• Product inspection
• Packing
• Shipping-label preparation
• Handover to the carrier

Customers will normally receive an order confirmation using the contact information provided during checkout.

4. Delivery Estimates

The stated 15–20 day delivery estimate is not intended to remove any mandatory delivery obligations imposed by applicable consumer law.

Actual delivery times may vary because of circumstances including:

• Carrier delays
• High shipping volumes
• Public holidays
• Severe weather
• Customs procedures where relevant
• Transportation disruption
• Remote delivery locations
• Incorrect customer address information
• Security or customs inspection
• Events beyond reasonable control

We will use reasonable efforts to assist customers when an order experiences an unusual delay.

5. Shipping Destinations

Orders may be shipped to destinations supported during checkout.

Availability may vary depending on product restrictions, carrier availability, regulatory restrictions, or logistical conditions.

If the checkout system does not accept a destination, shipping may not currently be available to that location.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

Before placing an order, please check:

• Recipient name
• Street and building information
• Apartment or unit number
• Postal code
• City
• Country
• Contact details

If you discover an error after placing an order, contact:

info@penniex.shop

We will attempt to correct the address if the shipment has not yet reached a stage where changes are impossible.

7. Tracking

Tracking information may be provided where available.

Tracking updates depend on the carrier and may not appear immediately after a shipping label is created.

Temporary gaps between tracking scans do not necessarily mean that a parcel is lost.

8. Multiple Shipments

An order containing multiple products may sometimes be delivered in more than one parcel.

Different parcels may arrive on different dates.

Where this occurs, customers will not be charged additional standard shipping fees.

9. Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact:

info@penniex.shop

Include:

• Your name
• Order number
• Email used for the purchase

We will review the available shipping information and assist with the enquiry.

10. Lost Parcels

Where the seller remains legally responsible for delivery, customers will not be required to bear the loss of a parcel simply because the carrier failed to deliver it.

If tracking indicates a serious delivery problem or a parcel is confirmed lost, we will investigate and provide an appropriate remedy in accordance with applicable law.

11. Damaged Parcels

If your order arrives damaged, contact:

info@penniex.shop

Please provide the order number and a description of the damage.

Photographs of the external packaging and product may be useful for investigating carrier damage.

Customers' statutory rights concerning damaged or non-conforming goods remain unaffected.

12. Incorrect Items

If you receive an item different from the item ordered, contact us promptly at:

info@penniex.shop

We will review the order and arrange an appropriate solution.

13. Failed Delivery

A carrier may be unable to complete delivery when:

• The address is incorrect
• Access to the property is unavailable
• The recipient cannot be identified
• Delivery instructions are insufficient
• The parcel is not collected from an authorised collection point

If a shipment is returned to sender, please contact us so that the circumstances can be reviewed.

14. Customs and International Delivery

Where an order crosses international borders, customs procedures may affect delivery times.

Taxes or duties, where applicable, are handled according to the information presented during checkout and applicable law.

Customers will not be charged undisclosed mandatory fees by penniex.shop contrary to applicable consumer rules.

15. Order Changes and Cancellation

If you need to change or cancel an order, contact:

info@penniex.shop

as soon as possible.

Once an order has entered the shipping process, changes may no longer be technically possible.

Where applicable, statutory withdrawal rights remain available after delivery.

16. Free Shipping Summary

For clarity:

Standard Shipping Cost: FREE
Estimated Delivery Time: 15–20 days

17. Contact

For shipping questions:

penniex.shop
Email: info@penniex.shop