Politique de remboursement

This Return and Refund Policy applies to purchases made through penniex.shop.

We want customers to shop with confidence. This policy explains the right of withdrawal, return procedures, defective products, refunds, exchanges, return costs, and other relevant consumer rights.

Nothing in this policy is intended to restrict or exclude any mandatory rights available to consumers under applicable French or European Union law.

1. 14-Day Right of Withdrawal

If you are a consumer purchasing goods online, you generally have the right to withdraw from your purchase without giving any reason within 14 days.

For purchases of goods, the withdrawal period normally begins on the day on which you, or a third party designated by you other than the carrier, physically receive the goods.

If a single order contains several products delivered separately, the withdrawal period begins when the final product is received.

You do not need to provide a reason for exercising your statutory right of withdrawal.

2. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must clearly inform us of your decision before the 14-day withdrawal period expires.

Contact:

penniex.shop
Email: info@penniex.shop

Your message should preferably contain:

• Your full name
• Order number
• Email address used for the purchase
• Product or products you wish to return
• A clear statement that you wish to withdraw from the purchase

Providing this information helps us process the request efficiently.

After your withdrawal request has been received, return instructions will be provided where necessary.

3. Returning Products

After informing us that you are exercising your right of withdrawal, you must return the relevant goods without undue delay and, in any event, no later than 14 days after notifying us of your withdrawal.

Please do not send a return to an address obtained independently from the internet or to a carrier's address.

Contact info@penniex.shop first so that the correct return procedure and destination can be confirmed.

4. Condition of Returned Products

Customers may inspect a product to determine its nature, characteristics, and functioning in a way similar to what would reasonably be permitted in a physical retail store.

Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary for such inspection.

Whenever possible, returned items should include:

• Original product components
• Accessories
• Manuals
• Labels
• Protective materials
• Original packaging where reasonably available

The absence of original packaging does not automatically eliminate statutory consumer rights.

5. Return Shipping Costs

For a return made solely because the customer has changed their mind under the statutory withdrawal right, the customer is responsible for the direct cost of returning the goods, unless penniex.shop expressly agrees to bear that cost.

If an item is defective, damaged upon delivery, incorrect, or otherwise legally non-conforming, applicable return or replacement shipping costs will be handled in accordance with mandatory consumer law and will not be charged to the customer where the law requires the seller to bear them.

6. Refunds Following Withdrawal

When a valid right of withdrawal is exercised, penniex.shop will refund the payments that must legally be reimbursed, including applicable standard outbound delivery charges.

Because standard shipping at penniex.shop is free, customers normally have no original standard shipping fee to recover.

Refunds will be made without undue delay and, where required by law, no later than 14 days after we are informed of your decision to withdraw.

For sales of goods, we may legally withhold reimbursement until we have received the returned goods or until you provide adequate evidence that the goods have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original transaction unless another method has been expressly agreed and does not cause additional charges to the customer.

7. Defective, Damaged or Incorrect Products

Please contact us promptly if you receive an item that:

• Arrives damaged
• Is defective
• Is materially different from the product ordered
• Is missing important components
• Does not correspond to the contract

Email:

info@penniex.shop

Please include your order number and a description of the issue. Photographs may be requested where reasonably necessary to understand transport damage, incorrect products, or visible defects.

Requesting photographs does not remove or reduce statutory consumer rights.

8. Legal Guarantee of Conformity

Consumers may benefit from the legal guarantee of conformity provided under applicable French and European consumer law.

Where a product is legally non-conforming, customers may be entitled to remedies including repair or replacement without charge, and where the statutory conditions are satisfied, a price reduction or termination of the sales contract and refund.

Any commercial warranty offered for a product does not replace or reduce mandatory legal guarantees.

9. Items That May Be Excluded From the Right of Withdrawal

The statutory right of withdrawal may not apply to certain products where an exception is permitted by law, including, depending on the circumstances:

• Goods made to the consumer's specifications or clearly personalised
• Goods liable to deteriorate or expire rapidly
• Sealed goods that are not suitable for return for health protection or hygiene reasons after being unsealed
• Certain sealed audio, video, or software products after unsealing
• Other products or services expressly excluded by applicable consumer law

An exclusion will only apply where legally permitted.

10. Exchanges

If you wish to exchange an eligible item, contact:

info@penniex.shop

Depending on product availability and the circumstances of the request, an exchange may be handled through a replacement procedure or through a return and new order.

Statutory remedies for defective or non-conforming products remain unaffected.

11. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible at:

info@penniex.shop

We will attempt to process the cancellation. However, we cannot guarantee cancellation once an order has entered processing or shipping.

If cancellation is no longer possible, statutory withdrawal rights may still apply after delivery.

12. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a shipment does not necessarily constitute a legally valid notice of withdrawal.

Customers wishing to cancel a purchase should clearly notify penniex.shop at info@penniex.shop.

Additional carrier costs caused by an unjustified failure to collect an order may be considered where permitted by applicable law.

13. Processing Time

Once a refund has been issued, additional time may be required for the customer's bank, credit-card issuer, payment provider, or financial institution to display the refund.

Such banking processing times are outside the direct control of penniex.shop.

14. Contact

For all return, withdrawal, refund, damaged-item, and exchange enquiries:

penniex.shop
Email: info@penniex.shop